Summary
Our Service Advisor is the person that interacts with our customers through the service maintenance/repair process, wowing them with exceptional world class service. If you have a passion for customer service, we want to hear from you. CDK and dealership experience preferred. Lavery Chevrolet, GMC, Cadillac.
 

ESSENTIAL DUTIES:

• Set and prepare for appointments with customers so they can have a great service experience.
• Excel at customer satisfaction.
• Greet customers with enthusiasm and perform a thorough vehicle walkaround with customer.
• Determine the nature of desired service and/or concern. Consult vehicle file. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimates for labor and parts.
• Text customers and include photos of needed repairs.
• Establish method of payment when writing up the repair order with the customer, also time promised.
• Obtain customer’s signature on RO.
• Communicate with dispatch to determine status of jobs throughout the day.
• Communicate often with customers, keeping them updated on repairs to their vehicle.
• Telephone customer when job is finished and discuss with him/her what was done. Close out repair orders.
• Cooperate with all other dealership personnel necessary to guarantee quality service.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment.
• Be knowledgeable of the products we sell and the various warranties on them.
• Meet or exceed the sales quotas set by management.

What we have to offer:

• Great Pay Plan
• Comprehensive Training
• You will be part of a high-performing team.
• Health, dental, vision and life insurance offered.
• 401k offered with company match.
• 5-day work week
• Vehicle discount purchase program
• Internal discounts for service and parts purchases

If you want to be part of this team, apply online or call 330-823-1100, and ask for Mike Parrilla, our service manager.